FREQUENTLY ASKED QUESTIONS

Who are we and what do we do
Beautycarewala.com is a family owned business that specializes in importing & retailing Original makeup through our website www.Beautycarewala.com We work with global makeup & beauty products manufacturers / distributors, internationally and provide the quality cosmetics / beauty products at the best prices available online across Pakistan. Some of the largest global cosmetics distributors & manufacturers, which allow us to offer you the lowest priced items in Pakistan. Our Ecommerce platform enables us to serve all cities of Pakistan.

How Can I Pay for My Order On Beautycarewala?
At Beautycarewala we accept two modes of payment.
1-Cash on Delivery (COD)
2-Bank Transfers (Advance)

Do You Ship Orders Nationwide from Beautycarewala?
Yes, you can order any item online from the Beautycarewala store and get it delivered to your doorstep all over Pakistan.

How Long Does Beautycarewala a Take to Deliver An Order?
Delivery times in the range of 5-7 business days are estimates that may change due to variables such as distance, local holidays, and weather. Typically, orders take 5-7 days to arrive after being sent out, but those destined for Lahore may take 2-3 days.

What Are the Delivery Charges Of Beautycarewala?
Beautycarewala offers FREE delivery over invoice Rs.2500. If it’s less than that then standard delivery is Rs.200 across Pakistan.

Do I Have to Pay Shipping Charges When Replacing A Product From Beautycarewala?
Yes, when a replacement is needed, the customer will have to pay for delivery.

How Can I Replace a Product From Beautycarewala?
At Beautycarewala you can easily replace a product without any hassle with a few points of consideration. The product should be in the same condition as received (unused, boxed pack). Be sure the seal is not cracked or damaged if it is existent.

The customer is responsible for returning the product to us, and when our staff has investigated it, we will transfer the request for a replacement or exchange to the appropriate division (Note: Delivery charges will be paid by the customer)
Please expect 2-3 days for this due process.

Can I Return A Product After 3 Days To Beautycarewala?
We will gladly accept any unused, sealed merchandise that are in the same condition that you received it within 3 Days of purchase for a refund
After three days, the return policy is void and the goods are considered used. What Will Happen If My Return Request Is Not Approved on Beautycarewala?
In case your return request is denied, we will explain why. You won't have to pay anything to get your item returned to you.
If you have any questions or concerns, don't hesitate to call our customer service line at +92-328-9788900.

What If My Item Arrives Damaged or Defective?
If you get a damaged item, please let us know within three hours of receiving it, along with the order number and photos of the damaged product and packing.
We will pay you with a discount voucher or shop credit based on the extent of the damage.
If you have any questions or concerns, don't hesitate to call our customer service line at +92-328-9788900.

How Do We Know That The Products On Beautycarewala Are Original?
At Beautycarewala we take pride in dealing in original and authentic products. We source products directly from the brands themselves and their direct distributors.

How Can I Track My Order With Beautycarewala?
You can track your order and check the status of your packages either by logging in to the Beautycarewala website, by email, by reference number, or logging in to view your history of shipments.

Due to consumers' bad credit, several businesses ask for upfront payments. We'll demand a 20% advance if a consumer doesn't accept their order three times.

CUSTOMER SATISFACTION IS OUR FIRST PRIORITY.